Privacy policy

This policy explains how TAUZZI LTD collects and uses personal information when you visit our website, get in touch, book a call or become a client. We keep it short and plain. If anything is unclear, email us.

Who we are

TAUZZI LTD is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 10685311, at 27 Throgmorton Road, Yateley, Hampshire GU46 6FA. ICO registration number: ZB011528.

Where we handle personal data on behalf of our clients, for example enquiries made through a client's website, we act as their processor. That is covered by Part C of our terms of business.

What we collect

• When you contact us or book a call: your name, email address, phone number, business name and anything you tell us in your message or booking.
• When you become a client: contact and billing details, the details of the services you take, our correspondence with you, and access details you share so we can work on your accounts.
• When you pay: payments are handled by Stripe. We see the payment and billing details Stripe shares with us, but never your full card number.
• When you browse our website: technical information such as your IP address, browser, device and the pages you visit, collected through cookies. Analytics and third-party cookies are only used with your consent. See our cookie policy.

How we use it, and why we are allowed to

• To reply to enquiries and arrange calls, because you have asked us to (legitimate interests, or steps before entering a contract).
• To deliver the services you buy, manage your account and take payment (contract).
• To keep records for tax and accounting (legal obligation).
• To keep our website secure and understand how it is used (legitimate interests, and consent for analytics cookies).
• To send you updates about our services, only where you have agreed or are an existing client and have not opted out (consent or legitimate interests). You can unsubscribe at any time.

We do not sell your personal information, and we do not use it for automated decisions that have a legal or similarly significant effect on you.

Who we share it with

We only share personal information with trusted providers that help us run our business, under contracts that protect your data:

• Wix, which hosts our website, forms and bookings
• Stripe, for payments and our client billing portal
• Google, for email, documents, analytics and advertising
• AI service providers that support our workflow, with sensitive or confidential information kept out (see our AI transparency statement)
• Our accountant, and professional advisers where needed
• Authorities, where the law requires it

International transfers

Some of these providers process data outside the UK. Where they do, we rely on UK adequacy regulations or the International Data Transfer Agreement or Addendum to keep your data protected.

How long we keep it

• Enquiries that don't lead to work: up to 2 years from our last contact with you, then deleted.
• Client and billing records: 6 years after the end of the financial year they relate to, for tax purposes.
• Marketing preferences: until you unsubscribe.
• Cookie data: as set out in our cookie policy.

Your rights

You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, to have it transferred to you or someone else, and to withdraw consent at any time. To use any of these rights, email sales@tauzzi.co.uk. We will reply within one month.

Keeping your data safe

We restrict access to personal information, use two-factor authentication wherever it is offered, and handle passwords and account access securely.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

TAUZZI LTD, 27 Throgmorton Road, Yateley, Hampshire GU46 6FA. Telephone 07793 199 919. Email sales@tauzzi.co.uk.