Terms & Conditions

These are the only terms of business between TAUZZI LTD and its clients. One set covers every service we provide, so you only need to read and accept them once.

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• Part A applies to everything we do for you.

• Part B adds a short section for each type of service. Only the sections for services you actually take apply to you.

• Part C sets out how we handle personal data on your behalf.

 

Your agreement, quote, order or portal listing ("your order") sets out what you are buying, the price and any details specific to you. If your order and these terms disagree, your order wins on that point. Each order sets out the services, what is included and excluded, the deliverables, the price and payment stages, estimated timescales and, for Google Ads, which account type applies. Changes to the scope are agreed in writing, by email or through the client portal, and may change the price.

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These terms replace any earlier terms issued by TAUZZI LTD or SF Webdesign Limited for services now provided by TAUZZI LTD.

Part A: General terms

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A1. About us
TAUZZI LTD is a company registered in England and Wales under company number 10685311. Our registered office is at 27 Throgmorton Road, Yateley, Hampshire GU46 6FA. "We", "us" and "our" mean TAUZZI LTD. "You" means the business or organisation we provide services to.

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A2. Who these terms are for
Our services are provided to businesses, sole traders and organisations acting in the course of their business, not to consumers.

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A3. Accepting these terms
You accept these terms when you tick to accept them in your client portal, sign an agreement that refers to them, or place an order or make a payment after they have been sent to you. Acceptance covers every service you take from us, now and in future, until the terms are updated.

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A4. No minimum term
None of our monthly services has a minimum term or tie-in period. You stay because the work is good, not because a contract says you must.

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A5. Prices and VAT
All prices are shown excluding VAT. VAT is added at the current rate and shown separately on your invoice. We will give you at least 30 days' written notice of any increase to a monthly price.

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A6. Billing and payment
Monthly services are billed on the 1st of each month, and payment is due on the billing date. One-off work is invoiced as set out in your order. Quotes are valid for 30 days. Payments are taken through our payment provider, and you can manage your payment details through the customer portal we provide.

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A7. If payment is not made
If a payment fails or is not made, we will contact you. If the account remains unpaid, the service concerned is paused or stopped as set out in Part B. Restarting a stopped service may involve a setup charge. We reserve the right to charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

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A8. Cancelling
You can cancel any monthly service by telling us in writing at least 14 days before your next billing date (email is fine). The service stops at the end of the current billing period and no further payments are taken. Payments already made are not refunded for the period they covered. Cancelling one service does not affect any other service you take from us.

We may end a service by giving you 30 days' written notice, or immediately if you seriously breach these terms or an account remains unpaid after we have contacted you.

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A9. Additional work
Work outside what is set out in your order is charged at our standard hourly rate, or quoted in advance where it is a larger piece of work. We will always tell you before carrying out chargeable work. Paid-for items a job needs, such as premium fonts, stock photography, plugins or apps, are charged at cost and agreed with you first.

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A10. What we need from you
Many services depend on access to your accounts, content and feedback. Delays in providing these will delay the work, and timescales move accordingly. You are responsible for keeping your own login details secure and for telling us promptly if you change anything that affects our work.

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A11. Third-party products
Some of what we supply is provided by other companies, such as website platforms, mailboxes, software licences, domains, apps and Google services. Your use of these products is subject to the provider's own terms. We are not responsible for their outages, changes to features or pricing, or decisions they make, including account suspensions. Where a provider increases its price to us, we may pass that increase on with 30 days' notice.

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A12. Your material
You confirm that any logos, photographs, text or other material you supply are yours to use, or that you have permission to use them. You are responsible for the accuracy of information you give us and for claims made about your business. We are not responsible for claims arising from material you provide.

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A13. Ownership of our work
Ownership of work we create for you passes to you once it has been paid for in full, except where Part B says otherwise. Our own tools, methods, templates and know-how remain ours. We may show work we have done for you in our portfolio unless you ask us not to.

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A14. Results
We take care over everything we produce, but we cannot guarantee particular commercial results, such as sales, enquiries, search rankings, appearances in AI-generated answers or advertising performance.

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A15. Confidentiality
We each agree to keep the other's confidential business information private and to use it only for the purpose of providing or receiving our services.

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A16. Your data
We handle personal data in line with UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, Part C applies. How we handle personal data about you and your staff as our own clients is explained in our privacy notice at tauzzi.co.uk/privacy.

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A17. Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, including loss of profit, revenue, data or business. Our total liability for any service is limited to the fees you have paid us for that service in the twelve months before the claim arose.

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A18. Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control.

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A19. Changes to these terms
We may update these terms from time to time. We will tell you by email at least 30 days before any change takes effect, and show you what has changed. If you do not agree to a change, you can cancel the affected service before it takes effect. If you continue to use our services after that date, the updated terms apply.

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A20. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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A21. Subcontractors and our team
We may use trusted subcontractors and specialists, such as designers and developers, to deliver parts of our services. We remain responsible for their work as if it were our own.

Everyone who works on your account, whether employed or subcontracted, is bound by written confidentiality obligations. Where they handle personal data, they are bound by data protection obligations no less protective than Part C.

Anyone who creates work for you on our behalf has assigned their rights in that work to us in writing, so that ownership can pass to you as set out in A13.

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Part B: Service terms

Each section below applies only if you take that service.

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B1. Website design and build
This section covers websites built for a one-off fee. Websites paid for monthly are covered by B2.

Payment. A deposit is payable before work starts and is not refundable once work has begun. The balance is due on completion, before the site goes live. If you decide not to go ahead after work has started, you pay for the work completed to that point, with the deposit counted towards it.

Content and timescales. We need your logo, brand colours, photographs and page content. We give an estimated timescale at the start, which assumes content and feedback arrive reasonably promptly. If we receive nothing for 90 days, we may close the project and invoice for work completed. Restarting a closed project may involve an additional charge.

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Revisions. Reasonable revisions are included during the build. Substantial changes of direction after a design has been agreed may be quoted separately.

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Sign-off. When the site is ready, we will ask you to review it. If we have not heard from you within 7 days, it is treated as approved and the balance becomes due. A site is not made live until the balance is paid. If a live site's balance remains unpaid, we may take it offline until the account is brought up to date.

 

Ownership. Once the balance is paid in full, the website is yours. You can leave it with us or move it to your own account on the same platform. Templates, fonts, stock images and apps are licensed rather than owned and remain subject to their own terms. A site built on Wix or Shopify cannot be moved to a different platform as it stands.

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Sites we hold for you. At your request, we can keep your website in our platform account so you do not need to manage it. The website remains yours, we hold it on your behalf only, and we will transfer it to your own account whenever you ask, provided all payments are up to date.

Your responsibility for your website. You are the owner and operator of your website and are responsible for its content and claims, the products and services it offers, the personal data it collects, its legal pages (privacy policy, cookie notice, terms of sale) and its compliance with laws that apply to your business. This applies even where we made changes on your instructions. If a claim is made against us arising from your website or its content, you agree to cover our resulting losses and costs, except where the claim is caused by our own negligence. We can help with legal pages on request.

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After launch. If a genuine fault in our work is found within 30 days of go-live, we fix it free of charge. This does not cover new content, new features, or changes made by you or anyone else.

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B2. Website care, hosting, domains and software

What it covers. Hosting, the platform licence, security updates and keeping the site online and working, as set out in your order.

Websites paid for monthly. Where you pay monthly for a website rather than buying it outright, the website remains the property of TAUZZI LTD while the monthly payments continue. If you would like to own it outright, we will quote for it.

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If payment is not made. We will contact you first and allow a reasonable period to bring the account up to date. If it remains unpaid, the website is taken offline. Bringing it back online involves a reconnection charge at our hourly rate. If the account stays unpaid, hosting and licences lapse and the site and its content may be permanently removed.

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Domain names. Domains we register or renew for you are separate from hosting and are registered in your name wherever the registry allows. If a renewal is not paid, the domain will expire and can be bought by someone else. Recovering an expired domain is often impossible and always more expensive than renewing it.

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Third-party software. Providers of apps, plugins and subscriptions set their own terms and prices, which can change. An unpaid third-party subscription stops working regardless of your account with us.

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B3. SEO, local SEO and GEO

What it covers. Ongoing monthly optimisation, content and technical improvements to your website and Google Business Profile, and work to improve how your business appears in AI-generated answers (GEO), as set out in your order. All work follows Google's published guidelines.

How long it takes. Search engines and AI tools take time to respond. Meaningful movement usually takes three to six months, and longer in competitive areas. No one can guarantee a particular position in search results or an appearance in AI answers, and we do not.

Access. We need access to your website, Google Search Console, analytics and Google Business Profile.

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If payment is not made. SEO work stops. Nothing is removed from your website and improvements already made stay in place, but no further work, monitoring or reporting is carried out. If the account remains unpaid, the service is closed, and restarting later is treated as a new start with a setup charge.

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Cancelling. Work stops at the end of the billing period. Rankings gained are not guaranteed to hold once work stops.

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B4. Google Ads
Google Ads involves two separate amounts: the management fee you pay us, and the advertising budget that pays for your adverts. Your order says which of the two account types below applies to you.

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Your own account. You hold your own Google Ads account and pay Google directly. We manage it for you. The account, its history and all of its data belong to you and remain yours in full if you stop working with us.

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Our in-house account. Your campaigns run inside a Google Ads account owned and operated by TAUZZI LTD, and you buy your advertising funds from us. You receive reporting, but not access to the account, and the account and its data are not yours. If you stop advertising with us or stop paying, your campaigns are switched off. Campaign history and conversion data cannot be transferred to you or another agency, so advertising again from a new account normally means paying more per click for a period. Reports already sent to you remain yours. You can change your advertising funds by letting us know; the change takes effect from your next billing date.

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If payment declines or stops. If the management fee is not paid, we stop monitoring, adjusting and optimising your campaigns. If advertising funds are not paid, your adverts stop showing. Advertising costs already incurred with Google remain payable.

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Results. Costs are set by Google's auction and change with competition. We manage campaigns for the best return we reasonably can, but cannot guarantee clicks, enquiries or sales.

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Advert content. Adverts must comply with Google's advertising policies. We are not responsible for Google disapproving adverts or suspending accounts, although we will help resolve it.

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B5. Email setup and email marketing

Setup. Where we set up mailboxes, DNS records or email authentication (SPF, DKIM, DMARC), the mailbox provider's own terms and charges apply. We are not responsible for provider outages or for email lost through settings changed by anyone else.

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Email marketing. You are responsible for having permission to email the people on your lists and for complying with UK GDPR and PECR. We do not guarantee delivery to inboxes or particular open rates.

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B6. Artwork and print

What approval means. When you approve a proof, you confirm that you have checked it and are happy for it to go to print or be used as final artwork. Please check spelling, names, job titles, phone numbers, email and web addresses, prices, opening hours, addresses, sizes and quantities.

After approval. Once approved artwork is sent to print, we are not liable for errors within it, or for the cost of reprinting, redelivering or replacing affected items. If an error is ours and was not visible in the proof you approved, we will put it right.

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Colour. Screen colours are not an exact match for printed colours, and slight differences are not a fault.

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Printing and delivery. The printer sets its own turnaround and delivery times. We pass on estimates in good faith but do not guarantee delivery dates. Once artwork has gone to print, the order cannot be cancelled or refunded.

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B7. AI and automation services
Where we set up AI tools, chat assistants or automations for you, they run on third-party platforms subject to those providers' terms and pricing. AI output can be inaccurate, and you are responsible for checking it before relying on it or publishing it.

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B8. Support and ad-hoc work
One-off jobs, extra pages and changes outside a monthly plan are charged at our hourly rate or quoted in advance. Priority support, where purchased, gives you a direct contact route and faster responses as described in your order.

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Part C: Data processing

This part forms the data processing agreement between us required by Article 28 of UK GDPR. It applies whenever we process personal data on your behalf, and on data protection matters it takes priority over the rest of these terms.

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C1. Our roles
For personal data we process to deliver your services, you are the controller and we are the processor. For data we hold to run our own business, such as your contact and billing details, we are the controller and our privacy notice applies.

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C2. What we process

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• Subject matter and purpose: providing the services in your order, including building and maintaining websites, managing advertising and analytics accounts, SEO, email setup and marketing, and AI or automation tools.

• Duration: for as long as we provide the service, plus the deletion period in C8.

• Nature: hosting, storing, organising, analysing, transmitting and deleting data.

• Types of personal data: names and contact details, enquiry and booking form submissions, customer and order records, email marketing lists, and analytics and advertising data such as online identifiers, IP addresses and device information.

• People the data is about: your website visitors, enquirers, customers, subscribers and staff.

 

C3. Our obligations
We will:

• process personal data only on your documented instructions, which include these terms and your order, unless the law requires otherwise, and tell you if we believe an instruction breaks data protection law

• make sure everyone authorised to process the data is bound by confidentiality

• keep the data secure with appropriate technical and organisational measures, including restricted access, two-factor authentication on accounts that support it, and secure handling of passwords and credentials

• not sell your data or use it for any purpose other than providing your services

 

C4. Sub-processors
You authorise us to use sub-processors to deliver the services. These include website platforms (Wix, Shopify), Google services (Ads, Analytics, Search Console, Workspace), email providers, payment processing (Stripe), database and hosting providers, and AI service providers. We will tell you before adding or replacing a sub-processor that handles your data, and you may object on reasonable data protection grounds. Each sub-processor is bound by data protection obligations equivalent to this part, and we remain responsible to you for their performance.

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C5. International transfers
Some sub-processors process data outside the UK. We only allow this where the transfer is permitted under UK data protection law, for example to a country covered by UK adequacy regulations or under the International Data Transfer Agreement or Addendum.

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C6. Helping you
Taking into account the nature of the processing, we will help you respond to requests from individuals exercising their data protection rights, and help you meet your obligations on security, breach notification and data protection impact assessments. Significant assistance may be charged at our hourly rate.

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C7. Data breaches
If we become aware of a personal data breach affecting your data, we will tell you without undue delay, and in any event within 48 hours, with the information we have, so you can meet your own obligation to report to the ICO within 72 hours where required.

 

C8. When the service ends
Within 30 days of a service ending, we will delete or return the personal data we hold for that service, at your choice, unless the law requires us to keep it. Data within platforms you own, such as your own Google Ads account or website, stays with you.

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C9. Demonstrating compliance
We will make available the information reasonably needed to show we meet this part, and allow audits by you or your appointed auditor on reasonable written notice, no more than once a year unless a breach has occurred. Audits are at your cost.

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C10. Your obligations
As controller, you are responsible for:

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• having a lawful basis for the personal data you ask us to process

• your website's privacy notice and cookie notice

• obtaining valid consent for analytics and advertising cookies, including consent signals required by Google for advertising in the UK

• having permission to send marketing emails to the people on your lists, in line with PECR

 

Contact
TAUZZI LTD, 27 Throgmorton Road, Yateley, Hampshire GU46 6FA. Company number 10685311. Telephone 07793 199919. Email info@tauzzi.co.uk.